These Seller Terms and Conditions incorporate, and are in addition to, our Terms and Conditions, Privacy Policy, Returns and Complaints Policy, and our Shipping and Delivery Policy and any other policies which are applicable on the website www.contemporarycraftgallery.com when you are a seller. You agree to these terms when you register to be a seller and each and every time you use the website.
(1) Seller Registration includes the ability to display your organisation and products on the website and sell your products. However, you are agreeing:
(a) to comply with any guidelines we provide in relation to selling
(b) to comply with any Shipping and Delivery and our Returns Policies.
(c) that any sale is directly between you and the buyer. We are only a venue.
(d) to make a payment for our intermediation services to us in respect of each sale you make via or because of the website. A commission payment is the price you must pay for our services as a venue and facilitator. The price that you pay for intermediation services is 25% of the actual amount charged to a buyer for their purchase from you (excluding shipping costs). Intermediation services are in GBP Sterling and will attract any relevant VAT and taxes. Payment for our intermediation services will be deducted by us automatically – see clause 6 following.
(e) to use our Payment Facilities which are provided by third parties. Please refer to the third party Terms and Conditions.
(f) that refunds made to customers will be deducted from any payment to you. You agree that final decisions with regard to complaints, replacements and refunds rests entirely with us as a venue and facilitator.
(2) As a seller you confirm that:
(a) you have the right to sell any products which you upload and offer for sale and that you will not be breaching any third party rights whatsoever.
(b) you can legally offer and sell the products available.
(c) any products comply with any guidelines we provide in relation to products.
(d) any upload relating to any products for sale will accurately and completely describe the products for sale.
(e) any products which you sell and/or despatch will be of merchantable quality, fit for use/consumption and any other purpose for which such products are offered for sale.
(f) you will ensure that the buyer has, as applicable, clear guidelines as to effective storage, use/consumption, inspection and maintenance.
(g) you will ensure that anything you do will not bring any liability onto us and you will not cause us to breach any law, statute or regulation.
(3) You understand that you are solely responsible in relation to all sales and transactions carried out on or as a result of the website. It is solely your responsibility to:
(a) fulfil and dispatch any orders.
(b) acknowledge an order which we submit to you within 48 hours of our email to you by emailing us at sales@contemporarycraftgallery.com. If we do not receive your acknowledgement then we will contact you.
(c) deal directly with any shipping agents and buyers in accordance with our Shipping and Delivery Policy.
(d) comply with all applicable law, regulations and statutes relating to the sale and shipping of any sales made/facilitated by the website or offered for sale on it including those relating to buyer rights and protection.
(e) deal with and make payment for all taxes, duties, levys and any other payments due in connection with any sale or your use of the website.
(4) (a) You agree to comply with our Shipping and Delivery Policy.
(b) You are responsible for shipping and must ship each order as soon as possible and in any event no later than 5 days from the date of order. If you are unable to do this please contact us as soon as possible within no later than 5 days from the date of order. We will then contact the customer to offer an alternative or refund.
(c) You are responsible for payment of all shipping fees.
(d) You are responsible for ensuring that you provide the details required for shipping. You can charge the Buyer shipping charges as you display for each product on the website.
(e) You must tell us about any shipping specifications and information and any limitations as to shipping.
(f) You are responsible for safe delivery of each order, for example, if a product gets lost or damaged in transit. We therefore always recommend that you consider shipping options which provide tracking and insurance.
(g) It is your responsibility to complete the relevant dispatch details in your admin section on the website within 3 days of the date that you ship the order so that we can start to make arrangements to make payment to you.
(h) You must always include an invoice for purchase with each order so the Buyer receives an invoice which will show the product price, any relevant VAT or other tax and shipping charges.
(5) (a) You agree to respond to all emails and communications made by a buyer directly to you within 3 days.
(b) Where a buyer has a complaint or requests a refund then you agree to work with them to resolve this, within our terms and conditions, including the Returns Policy.
(c) Where you do not or can not resolve this to the buyer’s satisfaction within 7 days of their first contact with you and they contact us for assistance/resolution then you understand and agree that any final decision rests entirely with us, and is at our own discretion.
(d) You agree to tell us by email to sales@contemporarycraftgallery.com within 3 days of receipt/decision
(i) of any complaint or refund request made by any buyer
(ii) of your decision as to resolving any buyer’s complaint or refund request and whether the buyer has accepted your resolution
(iii) when you agree to make a refund (in full or part) to a buyer
(e) All refunds will be processed and paid by us directly to the buyer. Refunds are paid by the same method that was used when payment was made. Payment will be deducted from the next payment that is due to you (see clause (7) following). The commission fee will still be deducted as if the buyer had not been refunded.
(6) (a) We receive payment on your behalf from the third party payment provider, deduct our commission payment and account to you for the balance. We will account to you (deducting any refunds). Payment is normally made within 21 days of the date of delivery
(b) Invoices for our intermediation services will be emailed to you.
(c) Where the amount which you are due to receive is less than the amount of refunds made, then, if we invoice you, you must pay the balance due to us within 7 days of the Invoices/statements for commissions posted to your account. Otherwise, we may deduct the balance due from the next payment that is due to you.
(7) You specifically agree that we are a venue and any sale is between a buyer and seller directly. Therefore we have no liability in respect of this and any sale and furthermore you agree that you will indemnify us for any losses or expenses incurred whatsoever, resulting in your breach of our Terms and Conditions.
